Scott Lippert Death & Obituary: The community of Edina, Minnesota, and the broader financial industry were deeply shaken by the sudden passing of Scott Lippert on March 2, 2025. Lippert, who served as Executive Vice President and Chief Operating Officer (COO) at U.S. Bank, was a respected leader whose career spanned military service, strategic consulting, and influential roles in banking. His untimely death has left a significant void, with tributes pouring in from colleagues, friends, and industry leaders.
Early Life and Military Service
Born and raised in Virginia, Lippert’s commitment to service was apparent from an early age. He graduated with a Bachelor of Science in Business from Virginia Tech before embarking on a distinguished career in the U.S. Navy. As a Submarine Officer aboard the USS MAINE (SSBN-741), Lippert not only developed technical expertise but also refined his leadership skills. Later, as a Senior Instructor and Director at the Navy’s Nuclear Power Training Command, he taught nuclear engineering theory and operations, preparing future naval officers for critical roles in the Navy.
Transition to the Business World
After his military service, Lippert transitioned to the civilian sector, furthering his education with a Master’s in Engineering Management from Old Dominion University. His combination of military discipline and academic credentials made him a sought-after professional, and he soon joined McKinsey & Company as an Associate Partner in Atlanta. There, he distinguished himself in operations, customer experience, and financial services practices, advising clients across North America, Europe, Asia, and the Middle East.
Leadership Roles at USAA and U.S. Bank
Lippert’s career continued to soar when he joined USAA in the late 1990s. In various leadership roles, including Chief Administrative Officer and Chief Strategy Officer, Lippert transformed operations and customer service, helping the organization maintain a leading position in the financial services industry while serving military families. His ability to integrate technology with customer experience left a lasting impact on USAA’s growth and service standards.
In 2020, Lippert brought his expertise to U.S. Bank as EVP and COO of Contact Centers, overseeing a global team of over 8,000 professionals. His focus on merging technology with customer service transformed the bank’s approach to payment services, helping streamline operations and improve the overall customer experience.
Community Service and Legacy
Beyond his career in banking, Lippert was dedicated to community service, particularly advocating for veterans and individuals with special needs. He served on the Board of Directors for the McCormick Research Institute, which supports equine-assisted therapy for veterans and those with special needs. His involvement reflected his commitment to giving back and making a positive impact on those who needed support.
Lippert’s leadership was characterized by a balance of technical expertise, warmth, and integrity. Colleagues from U.S. Bank, USAA, and McKinsey have praised his ability to inspire and lead with compassion. He was known for his devotion to his family, and his colleagues often remarked on how he showed up for both his professional and personal commitments.
Family and Personal Life
At the time of his passing, Lippert was living in Edina, Minnesota, with his wife, Amy, and their three children. He was a devoted family man, actively involved in his children’s lives and committed to supporting his family in every way possible. His death has left an immense void for his family, colleagues, and the broader community.
Tributes and Final Wishes
The Lippert family has requested privacy during this difficult time but has expressed gratitude for the outpouring of support and condolences. In lieu of flowers, they have requested donations to the McCormick Research Institute to continue Lippert’s legacy of supporting causes dear to him.
Scott Lippert’s life exemplified leadership, service, and compassion. His legacy in the financial industry and his impact on his community will continue to inspire future generations. He will be deeply missed, but his memory will live on in the lessons he imparted and the lives he touched.
May he rest in peace.
